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To set up a Call queue, in the Teams admin center, broaden, select, and then choose. Type a name for the Call queue in package at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to include a resource account for this Call queue.

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Select the button beside the resource account you wish to appoint to this Call queue. At the bottom of the pane, pick the button. If you require to develop a resource account: Under, select the button to include a resource represent this Call queue. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Key in a descriptive. Agents see this name when a call is presented to them. Key in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button. On the pane, select the button. Representatives see the resource account name when they receive an inbound call.

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Appoint outbound caller ID numbers for the agents by specifying one or more resource accounts with a phone number. Representatives can pick which outbound caller ID number to utilize with each outgoing call they make. Within the Calls App, agents can use their Call Queue (CQ)/ Automobile Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to enable representatives to use for outbound caller ID functions. Select the button next to the resource account with a designated telephone number. Select the button at the bottom of the pane. If you do not have a resource account with an assigned telephone number: Under, select the button to include a resource account.

Select the button at the bottom of the outcomes. On the pane: Key in a detailed. Agents see this name when a call is presented to them. Key in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, select the button.

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After you've created this new resource represent calling ID, you'll still need to: Choose a supported language. This language is utilized for system-generated voice prompts and voicemail transcription, if you enable them. As soon as you've chosen a language, pick the button at the bottom of the page. Define if you wish to play a welcoming to callers when they show up in the queue.

The uploaded recording can be no bigger than 5 MB. If you select, the system checks out the text that you type (up to 1000 characters) when the Call queue addresses a call. Note When using Text to Speech, the text should be gone into in the language selected for the Call line.

Groups supplies default music to callers while they are on hold in a line. The default music supplied in Teams Call lines is devoid of any royalties payable by your organization. If you want to play a specific audio file, select and upload an MP3, WAV, or WMA file. Note You are accountable for separately clearing and protecting all essential rights and permissions to utilize any music or audio file with your Microsoft Teams service, which might consist of intellectual property and other rights in any music, sound impacts, audio, brands, names, and other content in the audio file from all pertinent rights holders, which might consist of artists, stars, performers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other celebrations who own, control or license the music copyrights, sound impacts, audio and other copyright rights.

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Review the requirements for including agents to a Call line. You can add up to 200 representatives by means of a Groups channel. You should belong to the group or the developer or owner of the channel to include a channel to the queue. To utilize a Groups channel to handle the queue: Select the radio button and choose (overflow call handling).

Select the channel that you desire to use (just standard channels are completely supported) and select. The following customers are supported when utilizing a Teams channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac client Note If you utilize this option, it can take up to 24 hr for the Call queue to be completely functional.

You can amount to 20 agents separately and as much as 200 representatives through groups. If you wish to add specific users or groups to the queue: Select the radio button. To to the line: Select, search for the user, select, and then choose. To to the queue: Select, search for the group, select, and after that choose.

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Keep in mind New users contributed to a group can take up to eight hours for their very first call to show up. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be included as agents to the Call queue. Essential Known issue: Appointing private channels to Call lines When utilizing a personal channel calls will be distributed to all members of the group even if the personal channel just has a subset of staff member.

reduces the amount of time it considers a caller to be connected to an agent after the agent accepts the call. For conference mode to work, representatives in the Call line should utilize among the following clients: The current variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts must be set to Teams, Only mode. Representatives who do not meet the requirements aren't included in the call routing list. We suggest allowing conference mode for your Call lines if your representatives are using suitable clients (overflow virtual receptionist). Tip Setting to is the suggested setting. overflow call handling. Once you have actually selected your call addressing alternatives, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Company Server. Conference mode is needed if Teams users require to consult/transfer calls with Call lines. Representatives might hear the configured music on hold in line for approximately 2 seconds when very first signing up with the call.

If you need to utilize Conference mode, choose,, or as the. If you require to use Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the representatives, the combination of and isn't supported. If you need to utilize, select,, or as the.

When utilizing and when there are less calls in line than available agents, only the very first two longest idle representatives will exist with calls from the queue. When using, there might be times when a representative receives a call from the queue soon after becoming unavailable, or a short delay in receiving a call from the line after appearing.